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"I am pleased with the effort we put into finding a training provider. In fact, that's my advice for companies looking into setting up a programme like ours."

Canterbury Spinners

Overview of key steps

At a glance, here is the process to follow to improve the core skills of your employees:

before you begin
plan and start your training
measure your progress and results
improve your results.

Before you begin
Assess the need in your workplace You’ll need to identify how the issue affects your business. Some employees may need help with reading, maths and communication. With other employees, you may need to address only one or two aspects. See Assess for more help. Know where you started Measuring your training enables you to make adjustments if needed, and determine the return on your investment. But first you need to set benchmarks so you know where you started. It’s too late to measure that once you’ve begun training. See Measure for advice about setting benchmarks. Gain support and approval Experience shows you’ll achieve better results when you gain support from senior management, supervisors and stakeholders such as employee representatives, from the outset, before you embark on any training. See Implement for how to gain the support you need.
Plan and start your training
Consider the options Some businesses prefer to use training providers. Others develop their own training. It can be a stand-alone programme or integrated with other workplace training. Or, if a training programme isn’t right for you, consider other steps you can take. Find out more about the various options in Implement. Understand what’s required Improving reading, maths and communication skills in your workplace will require an investment of time and money to achieve effective results. See Implement for realistic guidelines to the investment you’ll need to make. Check if funding is available The Government provides some funding for this training. See Implement for more about funding.
Measure your progress and results
Know what to look for Improvements in reading, maths and communication can provide benefits across your business. See Measure for details of what to measure and why. Use the tools A process plan, evaluation action chart and detailed scheduling chart will help you save time and ensure you’ve covered everything. See Tools and resources for these and other practical tools.
Improve your results
Know how and where to make improvements As your training progresses, you can make improvements that can expand the benefits beyond your original goals. See Improve for advice and ideas. Learn from others Find out what other businesses have done and learnt so far, and what they plan to do next. See Case studies and Improve for their stories.

Do you have lots of questions?

Look at the top 20 questions employers ask when they're getting started.

Fletcher Construction's top tip. Link to top tips page.

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