Spotless - employee case study

In 2010, Australasian service provider, Spotless, ran a 20-week workplace literacy training course for hospital employees in Wellington.

For 2 hours a week, employees received one-on-one tutoring with a professional workplace literacy tutor in company time.

The course, called Stepping Stones, covered a wide range of subjects such as reading, writing, listening, speaking, maths, customer service, communication, health and safety and teamwork.

In the Spotless case study we talk to seven employees based in Wellington Hospital about what Stepping Stones has meant to them.

Accor Hotels - employer case study

Accor Hotels (Accor) is an international hotel company with more than 1,500 New Zealand-based employees.

Nearly 40 percent of employees - from kitchen hands to managers - speak English as a second language. 

Accor managers found poor literacy and numeracy skills were an issue in the hotel group, particularly among migrant employees. They also found literacy issues had an impact on the company’s bottom line and overall performance.

Accor started out small with a year-long pilot programme for 20 Auckland-based employees in August 2010.

The pilot showed literacy training could address these issues, while at the same time improve employee engagement and confidence.

It also gave managers the information and experience they needed to develop a long-term, sustainable approach to workplace literacy training.

Read the full Accor Hotels case study.

27-28 Feb 2012 - Service Skills Australia 2012 National Conference

Nov - Literacy training boosts productivity

Sep - Learning to read the signs

Oct - New literacy assessment tool from the Labour Department

Sep-Oct - Workplace literacy training: a tool for all businesses

01 Sep - Numeracy and literacy drive a major plus

26 Aug - Highly commended - EEO Trust Skills Highway Award 2011

26 Aug - Hawkes Bay DHB takes out top EEO Trust award

25 Aug - Winner of the EEO Trust Work and Life Awards

25 Aug - EEO Trust Work and Life Awards - 2011 winners

• Accor Hotels
• SKYCITY Auckland
• Te Roopu Taurima o Manukau Trust
• EasiYo Products
• Stevenson Group

• Spotless
• Cardinal Logistics
• Stevenson Group
• Fletcher Construction

• 15 Dec -
  New Zealand research
  International research
• 8 Nov -
  Industry training organisation directory
• 14 Oct -
  Do your employees have any skills gaps?
• 12 Oct -
  Funding assistance
• 10 Oct -
  Accor Hotels employer case study
• 5 Oct -
  Spotless employee case study