Telling the story - qualitative indicators

There's a wide range of qualitative indicators that help tell the story of a successful workplace literacy and numeracy programme.

These might include: 

Qualitative measures/practice changes, e.g. management opinion that incident reports are filled in more accurately, evidence of greater staff contribution in toolbox meetings

Broad measures of customer satisfaction that can reasonably be related to the programme intervention

Broad measures of personal outcomes for employees, e.g. employee satisfaction, reports of reading to children, making family budgets, making more community contributions.