Solving the problem

Workplace literacy and numeracy training programmes can deliver impressive results. New Zealand employers have noted the following improvements:

  • better oral communication skills
  • improved reading and writing skills to enable correct form-filling and understanding of workplace documentation
  • fewer workplace accidents and a stronger emphasis on safety
  • improved skills in technology, for example, better accuracy in keying in information on a computer
  • increased understanding of workplace processes with a greater emphasis on how each person contributes to quality
  • less absenteeism
  • improved confidence
  • improved quality control.

As the success stories suggest, organisations that introduce literacy and numeracy programmes often realise increased productivity and an improved workplace culture.