Video Transcripts

2011 Skills Highway Award entrants

Both managers and employees of Cardinal Logistics, Stevenson Group, and Snap Fresh Foods explain the many benefits of workplace literacy training.

“Three wins we call it, triple dose of the good stuff. It’s a win for the customer, it’s a win for the people themselves, and it’s a win for Cardinal Logistics.

The literacy programme has actually given our staff the confidence to gain qualifications that they never thought was possible.

The staff love it. They feel they are actually coming to work, not only to work and make money for their families, but also to get educated.

It’s built confidence, more communication. Now I understand how to do my job properly and I enjoy coming to work.

I’ve already done level three, and now I would like to get the diploma. Just going that extra step gives more confidence in yourself and just being here working as a team.

Cardinal is like my family now.

I love coming to work now and I love my team.

My customers love us looking after the people like we do.

Obviously it is vital for our business to introduce such a programme as a literacy programme. To help us grow, help business grow and help staff grow. In the first year we had to get volunteer staff participation and we had a poster up to try and bring people inside the programme. But the second year was fully registered and we had to tell people ‘sorry this year we only have 15 seats, you have to be quick’.

Before I used to speak in my language at home but now I speak English with the kids.

My English was nearly zero, but now I can speak some simple sentences.

My English also was not that good, but after this programme I think I learned more and improved more.

It is really helpful for my life.

The literacy programme had a contribution to grow our business, help staff to grow, and also have positive impact on the bottom line.

Everything that we ‘Stevenson-ised’ the programme with was based upon increasing the capability of our people in terms of literacy and numeracy, and increasing their skills generally. We really tried to choose some people who we thought would be champions to take that back into the workplace.

We make it a bit of fun and we have a lot of laughter in our courses and we run some different activities which gets their minds thinking. The more we laugh and the more fun we have, the better we learn.

English is my second language, after coming to the course I have better communications skills.

One part of it that really struck me was figuring out the type of person you are.

It is has helped me a lot, this course, with the different personalities I have to deal with.

My view is always if you engage with your people and you communicate, and you communicate, and you out communicate, and you help them with their development, by definition it drops to the bottom line.”

You can watch this video on the 2011 Skills Highway Award page.

Go to the 2011 Skills Highway Award page.

2010 Skills Highway Award entrants

Managers and employees from some of the 2010 Skills Highway Award entrants explain the business benefits literacy training has provided. Hear from: Liddell Contracting (winner), Canterbury Spinners, Millennium Hotels & Resorts and New Zealand Army (all highly commended), and SKYCITY Auckland.

“Improving literacy and numeracy has helped us to improve on wastage and errors, which directly affects our bottom line.

We’ve had a reduction in injuries and we relate that to people now understanding instructions and understanding signage.

Our organisation is one of the few that we can’t generally recruit off the street.

Numeracy has got to be the hidden elephant behind the door. Just about everybody at all levels can improve on it.

Business Basics for our people is an opportunity to expand their learning. People get promoted from back of house to front of house, which is a huge step to make in both knowledge, skill and confidence of communication. It is absolutely win-win-win.

I’ve been through the Business Basics training and through that I’ve learned quite a lot. [It] helped me with wording emails and spelling and all that sort of thing ... writing properly ... and it definitely helped me out quite a lot.

I learned a lot from the session and yes, very helpful for us. Building Bridges is a training programme that we’ve developed. It’s aimed to help people at all different levels in the company to improve the jobs that they do within the company, and it focuses on literacy and numeracy as the core and then develops from there to whatever the individual really needs.

I learned how to understand the Kiwi speakers, especially the native speakers, because they [use] a bit of slang, so yeah I’ve learned a lot, not a little bit. [There are] Lots of young guys here that are very talented practically, maybe struggle a wee bit with the paperwork – so it’s just lifted their game to the point where they become a valuable person.

They have helped me out a lot, set me up for life really. One of the ladies that works for us came from overseas and was looking for a literacy programme that she could develop herself so that she could move from the role that she was in, up to the next level.

I really appreciate [it] and I would like to thank Sky City and Workbase programme for that. It was helpful – I learned a lot and I enjoyed myself too. I actually looked forward to each class and I’m looking forward to continue if any opportunity arises.

The LEAP programme was designed to give basic skills such as reading and writing. We’ve got a high contingent of immigrants – a lot of those didn’t speak very good English – a lot of them had difficulty reading. When this programme was offered to us from the Department of Labour we picked it up for that reason, and it has just blossomed from there. I learned speaking English, grammar and also writing.

Since I started courses here, I’ve got more English now.

What we need to do is think about the foundations of any formal writing, which is of course the simple sentence.

Communication is a fundamental skill for the Army. To be overseas, to be on operations, you need to be able to communicate effectively with people. You need to be able to read documentation and make decisions based on what’s contained in that documentation.

We’re definitely far more technologically advanced than we’ve ever been. And I think the requirement and the complexities that people are facing now are just so much greater than they were in the past.

As an organisation the people at the lowest level are making some of the toughest decisions – it’s absolutely critical that they can meet the literacy and numeracy demands of what they’re doing.

I think it has improved my confidence greatly in reading and writing and even being able to get up in front of a bunch of people and speak, like I am now, like talking to a camera. Just getting to that sort of confidence, which is really a cool thing.”

You can watch this video on the 2010 Skills Highway Award page.

Go to the 2010 Skills Highway Award page.

EEO Trust talks about 2009 award winner Downer

The Equal Employment Opportunities (EEO) Trust describes Downer EDI’s Way2Work training programme that led them to win the 2009 Skills Highway Award.

“Downer is involved in roading and other infrastructure projects around the country. Employing 3,300 people, many of them having come straight from school.

The Skills Highway Award recognises Way2Work – a literacy and numeracy programme developed under the Government’s upskilling strategy. It started in June 2008 and nearly 1,000 employees in 39 locations – from Kaitaia to Invercargill – will have completed it by the end of 2009.

More than 70% of the people learning through Way2Work have no prior school qualifications. But they earn five safety-related unit standards and can gain credits towards a national certificate in civil infrastructure.

The benefits to the company include lower staff turnover and less absenteeism. Workplace safety has also improved.
Way2Work is, according to Downer, more than just good business sense, having positive effects on communities across the country.”

You can watch this video on the 2009 Skills Highway Award page.

Go to the 2009 Skills Highway Award page.