Mix of skills

In many workplaces there are intelligent and motivated employees who are held back by low literacy and numeracy skills. When these employees receive literacy and numeracy training they become an asset to their team and organisation. They also often see positive changes in their personal lives and become more active members in their communities.

The skills employees need to be successful in the workplace may include:

  • verbal and written communication
  • doing maths, such as counting money, taking measurements, or inventorying stock
  • understanding policies and procedures
  • using technology
  • solving problems
  • making decisions.

Adults need to be literate and numerate in a number of areas to navigate our modern society. These areas include:

  • Digital literacy comprises the technical ability to use, at basic level, a computer and the internet; understand and critically evaluate digital media; and create content and communications.
  • Financial literacy is the ability to make informed judgements and effective decisions on the use and management of money. It covers everything from having financial knowledge to having the understanding, confidence and motivation to make financial judgements and decisions.
  • Health literacy means the capacity to obtain and understand basic health information and the services needed to make the appropriate health decisions.

Building competencies in any of these areas will assist employees not only in their work, but also in their personal lives.