Solving the problem

Workplace literacy and numeracy training programmes can deliver impressive results. New Zealand employers have noted the following improvements:

• better oral communication skills
• improved reading and writing skills to enable correct form-filling and understanding of workplace documentation
• fewer workplace accidents and a stronger emphasis on safety
• improved skills in technology, for example, better accuracy in keying in information on a computer
• increased understanding of workplace processes with a greater emphasis on how each person contributes to quality
• less absenteeism
• improved confidence
• improved quality control.

As the success stories suggest, organisations that introduce literacy and numeracy programmes often realise increased productivity and an improved workplace culture.