For workplace literacy and numeracy programmes, literacy and numeracy activities are often embedded within an existing training programme. For example, to embed literacy in your health and safety training, trainers might include health and safety-related reading or writing skills. This type of training makes literacy and numeracy more relevant for your employees and has direct benefits for your organisation.

Ideally, literacy and numeracy training should be included in your organisation’s overall training plan. Learn more about how to develop a training plan ( website).

Selecting a trainer

Consider the needs of your employees and your organisation when determining the type of trainer you will need.

There are differing benefits and requirements from delivering a programme through in-house trainers and third-party trainers.


In-house trainers may allow more flexibility for the employer. Because in-house trainers are more familiar with their work environment, they may also be able to more readily embed literacy and numeracy within the workplace. In addition, by committing to an in-house resource, an employer may be able to build a more sustainable literacy and numeracy programme that can be used across the workplace for the long term.

Third-party trainers

Third-party trainers may have more breadth in terms of their expertise and knowledge. They may also be able to provide an independent assessment of a workplace that could be important in determining the level of literacy and numeracy issues and the best way to address those issues.

Map of workplace literacy training providers

Make sure trainers are qualified

No matter what type of training you decide is right for your workplace, make sure your trainers are qualified. Trainers and tutors who provide workplace literacy and numeracy training should hold an appropriate qualification, such as the National Certificate in Adult Literacy and Numeracy Education (Vocational/Workplace) which is known as NCALNE (Voc).

To be eligible for TEC funding, such as the Workplace Literacy and Numeracy Fund, an organisation’s trainers must be able to demonstrate they are appropriately qualified.

Funding assistance

Industry training organisations (ITOs)

ITOs are working on initiatives to improve the reading, writing, maths and communication skills of the workforce in specific sectors. Many ITOs have a person who specialises in workplace literacy.

Your ITO can provide you with advice and support. They may be able to facilitate the provider assessment and selection process, and help to develop a programme for your business.

Directory of ITOs (TEC website)

Related information

  1. Tips for selecting your training provider (PDF, 149 KB)
  2. Contract arrangements with your training provider (PDF, 176 KB)
  3. Checklist of what your training provider may need (PDF, 98 KB)